Client Case Studies

Respiratory Care:
Sutter Health SUNY Upstate Medical University Sarasota Memorial Health Care System Methodist Hospital Santa Clara Valley Medical Center Texas Children's Hospital St. Rita's Medical Center

Rehabilitative Medicine:
Baylor Institute for Rehabilitation Johns Hopkins Bayview Lancaster General Banner Good Samaritan Texas Children's Hospital North Colorado Medical Center University of Utah Hospital

MediServe Client Impact Case Study - Rehabilitative Medicine

Banner Good Samaritan Medical Center - Rehabilitation Institute - Outpatient Services

Banner Good Samaritan Medical Center is located in Phoenix, Arizona and is a flagship hospital within Banner Health. It is a 600 + bed community hospital serving members of the Phoenix Metro Area since 1911.

The Banner Good Samaritan Rehabilitation Institute offers cost-effective, goal-driven Outpatient Services for patients recovering from physical or cognitive injuries or illnesses. The Outpatient Unit provides Case Management/Nursing, Occupational Therapy, Neuropsychology, Physical Therapy, Speech/Language Pathology, and other specialty services.

BGSMC focused on several objectives when planning the implementation of MediLinks in Outpatient Services. These objectives included online documentation, improving reporting capabilities (generation, labels), capturing productivity data for each therapist, improving schedule management, tracking authorizations (regulatory), capturing charges accurately, tracking outcome data, and measuring the cost benefits (determining the Return On Investment).

Prior to the MediLinks implementation, the Rehabilitation Institute's business operations were completely paper based. This included charting, scheduling, and billing.

Outpatient Services went live with MediLinks for Rehabilitative Medicine in April 2005. Phase One of the project included implementing MediLinks with ADT Inbound & Billing Outbound interfaces using the Cloverleaf Interface Engine.

After completing a two month ROI study, Outpatient Services experienced the following results:

• 6.5% increase in units of service per day (per FTE)
• 13% productivity increase (8.6 FTEs)
• 2.6% increase in charge capture
• Eliminated transcription costs
• Eliminated the need for manual charge entry
• Produced additional 103 charge units per month

Based on the observed benefits in this study, Banner Good Samaritan Hospital will move into Phase Two of this project which includes an expansion of the MediLinks implementation into Inpatient Rehabilitation Services.