Support

24/7 Response to Critical Issues

MediServe is proud of its record of reliability and quality, we are also proud of the Technical Support we provide our clients for any application issues. MediServe utilizes a Customer Relationship Management system to track all client issues to resolution. A four-tiered response system is designed for a 24/7 response to critical issues. Clients are assigned an Account Manager to provide a single point of contact for business and support issues.

MediServe also organizes an Annual User Group Conference, regular User Group and Focus Group communications, and provides online peer networking tools via an online portal.